England Landlord Guidance

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1.3.8 Redress Schemes

All letting and managing agents in England must be a member of a redress scheme. There are currently 3 schemes available for agents to join:

The schemes offer a complaints procedure for both landlord clients and tenants about the behaviour of their member agent. The schemes have powers to order the agent to rectify any wrongdoing, pay compensation or make apologies (among other powers).

A failure to join a scheme is an offence and liable to a fine of up to £5,000.