We wonder if we may ask members for some assistance please? We have a bug in our new software which seems to email members to say your subscription is due to or has expired despite you being fully paid up. The worst is that it doesn’t do this to all members and this is why we need your help.
We have installed some code which should assist in finding the bug and importantly determine which members get the emails in error and which don’t.
We would be soooooo grateful if you could email us if you get an automated reminder about your subscription but you are pretty sure you have paid whether by the website, telephone or post. This will be really helpful because we’ve only had a small number of members mention this problem and we need more to generate a pattern and figure out the problem.
We are sorry to ask this of you and many thanks in advance for your help and patience.