by guildy | 19 Apr 2018 | Agents, code of practice, News, Statistics
Poor customer service triggered more complaints to go before the Property Redress Service than any other factor. The PRS annual report for 2017 reveals 88 complaints out of the 742 received in the year related to poor service and the way complaints were handled by...
by guildy | 21 Nov 2013 | Linked post, New Legislation, News
Government takes more steps to force all letting agents to join redress scheme The requirement for all letting and managing agents in England to belong to an ombudsman scheme as from next year has come closer. Yesterday, the Government set out its measures, saying:...