We’ve already reported that the DPS have produced new scheme terms and conditions. Part of the reason would seem to be to incorporate some new services they are offering which are worthy of quick note.
SMS repayment ID reminders
Tenants can text The DPS requesting a reminder of their repayment ID. The DPS will instantly issue the reminder via return text message so it is important that landlords ensure a correct mobile phone number is registered for their tenants.
New registration type
Organisations such as NHS Trusts, companies or Universities can register deposits as an ‘organisation’ rather than ‘letting agent’ or ‘landlord’, if they do not fall into either of these two categories.
Incremental deposit payments
Landlords, letting agents and other organisations can now pay deposits in stages if their tenant is unable to pay the full deposit upfront, or has agreed a payment plan prior to taking the tenancy.
Enhanced direct transfer payment service
This enhanced process makes it easier for landlords, letting agents and other organisations to pay for new deposits.
Ability to cancel joint repayments if started in error
Previously the requesting party would have had to contact The DPS to rectify any errors, causing delays in getting their deposits back.
The new website allows easier navigation to the pages that visitors need to access. Whether the user is already registered and protecting deposits or simply browsing the site, they can quickly access information that is relevant to them with regard to managing deposits or getting help online.
Further details can be found on their blog.