Our tenants just moved out
During checkout they disagreed with costs of missing items and damage to property.
I followed up with an email advising of costs to repair and restore items under discussion and advised how much we wanted to deduct and how much of the deposit we want to refund.
We also don’t have their bank details, so ask them to supply them so we can refund them deposit minus deductions.
Rather than reply with an acceptance or disagreement, the tenants have just gone silent.
We don’t have anyway of refunding their deposit and 10 days deadline allowed for refunding deposits has passed.
The deposit is held by us, registered with Tds insurance based scheme
What’s legal status of this money. Do we hold it for them for ever? Or is there a point in time where we can count this money as ours?
Beyond sending two emails and two tests is there anything we are required to do prove we have made reasonable efforts to refund them?