Question

Landlord Responsibility for Repairs and Maintenance (England) | Tenant Relations and Dealing with Complaints (England)

Hard Water

23 Mar 2018 | 3 comments

Hi Adrian,

I have a tenant who has issues with hard water in his apartment – it leaves mineral residues in the sink etc after each use, kettle needs frequent cleaning.

The water is perfectly safe to use. It is a central london flat so hard water is to be expected.

We have looked at some options. Primarily installing a water softner but this would then need the filter changed every 2/3 months.

Am not keen to have additional plumbing to maintain as I am sure it will fall to landlord under section 11.

Where do we stand under section 11 – am sure as long as the water is safe we do not have provide anything further in term of softening.

Thanks

Answer

3 Comments

guildy on 23/03/2018 at 11:47 am

In our view there’s nothing that the landlord needs to do in this case. The tenants complaint is with the water authority not the landlord.
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- ips on 23/03/2018 at 2:43 pm
  
  Hi Adrian,
  
  What if the bills are included in the rent?
  
  Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows 10
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  - guildy on 23/03/2018 at 3:53 pm
    
    Don’t see that would have any relevance.
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