I (via a third party) referenced an applicant and on the basis that the applicant provided false or misleading information (CCJ and bad landlord reference) I cancelled the reservation. The applicant has made a subject access request to see all the information we hold on them which will include the tenant reference which they are entitled to see as it is their ‘personal data’. I am slightly uncomfortable, not about giving the information, but opening a can of worms when they see the landlord reference which is from my understanding passed to me in confidence. What are your thoughts on this please? One approach I thought of is if we cancel a reservation we immediately destroy all data we hold on that person (not even sure this is possible with referencing agent) and send them a letter saying apart from their address we no longer hold any data on them. If landlords know their references are going to be given to their departing tenants they are going to be less cooperative? Thought please?
Record Keeping and Data Protection (England) | Tenant Fees (England) | Tenant References and Guarantors (England)
Subject access request and tenant references
02/08/2019 12:16 pm
View your previously asked questions. (Will only show questions from August 2020)
(Link above back to topic only works for questions added after end of August 2020)