From 1 October 2014 all lettings and managing agents have been required to be a member of a redress scheme.
A “redress scheme” is defined as –
a scheme which provides for complaints against members of the scheme to be investigated and determined by an independent person.
Either tenants or landlord clients can complain about an agent to a redress scheme – usually after having first followed the agents own complaints procedure.
There are three redress schemes that are approved by government currently.
The Guild of Residential Landlords is pleased to announce that it’s subscribers are now entitled to a 10% discount to the Property Redress Scheme.
The Property Redress Scheme is a new, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.
The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.
The costs of the scheme (which are reasonable even before the discount in our view) are available on their website here.
The code can be revealed by clicking on the arrow below. You will need to be a current subscriber of the Guild to see the contents.
The code is entered at the checkout of the Property Redress Scheme when you join them.