by guildy | 24 Jan 2019 | New Legislation, News, Redress Scheme
The government has given the go-ahead to a complaints service for buy to let tenants. Communities secretary James Brokenshire has confirmed all private landlords in England will have to sign up for the scheme which will allow tenants to claim compensation if landlords...
by guildy | 4 Jun 2018 | Agents, News
Complaints resolved against letting agents to the Property Ombudsman soared by 11% to 2,212 last year. And two out of three were supported by the ombudsman. The top causes of complaints were bad management; poor communication and record-keeping; arguments over the...
by guildy | 4 May 2018 | Agents, News, Statistics
Sorting out complaints about housing is just too complicated for most people, according to a new study. Eight out of 10 people want a single point of complaint and a straightforward process for dealing with their gripes, says Ombudsman Services Property. The report...
by guildy | 23 Apr 2015 | News
Property Ombudsman Christopher Hamer claims new laws demanding letting agents join a redress scheme to deal with complaints from landlords and tenants does not go far enough in punishing bad practice in the industry. Hamer writes in his report for last year that...