Letting Agent Complaints Up by 11%, Says Ombudsman
Complaints resolved against letting agents to the Property Ombudsman soared by 11% to 2,212 last year. And two out of three were supported by the ombudsman. The top causes of complaints were bad management; poor communication and record-keeping; arguments over the...
Housing Complaints Services Fail Consumers, Says Ombudsman
Sorting out complaints about housing is just too complicated for most people, according to a new study. Eight out of 10 people want a single point of complaint and a straightforward process for dealing with their gripes, says Ombudsman Services Property. The report...
Lettings Laws Should Be Tougher- Ombudsman Report
Property Ombudsman Christopher Hamer claims new laws demanding letting agents join a redress scheme to deal with complaints from landlords and tenants does not go far enough in punishing bad practice in the industry. Hamer writes in his report for last year that...
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