Official private home rental data from the government seems to paint a different picture of the market from a report released by consumer charity Citizens Advice.
Citizens Advice claims 41% of tenants have waited longer than expected for landlords to carry out repairs to their homes over the past four years.
However, the English Housing Survey published by the Department of Communities and Local Government based on independent data from the Office of National Statistics says 18% of private renters (810,000 households) were not pleased about the way repairs and maintenance was carried out on their homes, compared to 22% of social tenants.
The ONS research adds 82% of renters were satisfied with their homes.
Citizens Advice says 16,000 calls were received from private renters complaining about the condition of their homes last year.
No data was given for social tenants as a comparison.
That number of calls represents 0.35% of all private renting households, but the data does not indicate how many tenants made multiple calls.
Citizens Advice projects these findings to show 41% of private renters or 1.85 million households had problems with repairs over the past four years – which is not a comparable period with their other reported data or the ONS survey.
Now, Citizens Advice is calling on the government to protect tenants against retaliatory evictions when they ask for repairs based on their study.
But the ONS figures highlight 73% of tenants move because they want to. Just over one in 10 (11%) moved because the landlord ended the tenancy and in almost two-thirds of these cases (63%), the landlords was moving into the home or selling.
The ONS also noted 3% of tenants left because of a poor relationship with their landlord and 2% (90,000) moved due to an increase in rent.
The ONS also pointed out that 28% of private rented homes failed to meet the Decent Homes Standard in 2015.
The private rental sector totals 4.5 million households. Rent arrears were recorded in 376,000 households during 2015-16 – 9% of all private renters.
The Citizens Advice analysis relied on 762 households, while the ONS report was based on 13,468 households.