Privacy Policy

Guild of Residential Landlords (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to) sets out the basis on which any personal data we collect from you or that you provide will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. When you visit our website, we keep certain basic information and recognise the importance of keeping that information secure and letting you know what we will do with it.

The data controller for the General Data Protection Regulations is the Guild of Residential Landlords, Suite 3, 13 Station Parade, Harrogate, HG1 1UF.

This policy only applies to our site or store. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the website's terms, and you should check their policy before continuing to access the site.


We will use your personal information for several purposes, including:

  • general management of your subscription or account
  • issuing payment receipts
  • issuing reminders when the next renewal becomes due
  • providing updates to our services (such as changes to our forms, for example). You will only receive other email communication for the items you select (such as changing legislation, landlord and tenant news etc.). You can update your selections anytime from your membership page here.

Otherwise, your information will not be shared with other organisations unless we are legally required to prevent fraud or a crime or if you have given consent.

Information we may collect from you

We may collect and process the following data about you: Information you provide by filling in forms on our (our site). This includes information when registering to use our site and subscribing to or requesting further services.

We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys we use for research purposes, although you do not have to respond.

Details of your visits to our site include but are not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our billing purposes or otherwise and the resources you access.

IP addresses and cookies

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.

We may obtain information about your internet usage using a cookie file stored on your computer's hard drive.

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, allow us to customise our site according to your interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser, which allows you to reject the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site.

Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

The data we collect from you may be transferred and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff outside the EEA who work for one of our suppliers or us. Such staff may be engaged in, among other things, the fulfilment of your order, processing your payment details and providing support services.

You agree to this transfer, storing or processing by submitting your personal data. We will take all necessary steps to ensure that your data is treated securely and by this privacy policy. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Uses made of the information.

We use information held about you in the following ways:

  • To ensure that content from our site is presented most effectively for you and your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts between you and us.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • To notify you about changes to our service.

We may also use your data or permit selected third parties to use it to provide you with information about goods and services that may interest you, and they or we may contact you about these by post or telephone. If you do not want us to use your data this way or to pass your details on to third parties for marketing purposes, please tick the relevant box on the form on which we collect your data.

Disclosure of your information

We may disclose your personal information to third parties:

  • If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer.
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, our customers or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction or,
  • If you have given consent.

Your rights

We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on our forms to collect your data. You can also exercise the right at any time by contacting us. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their privacy policies and that we do not accept any responsibility or liability for them. Please check these policies before you submit any personal data to these websites.

Access to information

The General Data Protection Regulations (GDPR) allow you to access information about yourself. Your right to access can be exercised by the GDPR. We will provide the information free of charge, but we may charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, mainly if it is repetitive.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customer services.