These terms only apply to consumers.
Information relating to distance and off-premises contracts
(a) Landlords or letting agents subscribing to the Guild of Residential Landlords receive many benefits for which see the links available from our home page and include (but not limited to):
- Help-line at basic telephone call rates during normal office hours (9am – 5pm weekdays excluding usual holidays and periods of personal holiday on rare occasion)
- Instant download of over 100 forms
- Instant access to secured parts of the website not visible to public guests
- Guidance ranging from possession notices to landlord duties
- Instant access to many discounts such as discounted deposit protection and landlords buildings insurance
- Regular email updates on new legislation and court cases
- Instant access to other services such as credit checking.
(b) Our trading name is – Guild of Residential Landlords Ltd.
(c) Our contact details are – Address: Suite 3, 13 Station Parade, Harrogate, HG1 1UF. Please see our contact page for telephone and email contact information.
(d) We do not act on behalf of any other trader.
(f) Our charges are as displayed from time to time on the signup page.
(g) As our services are primarily online, there are no delivery charges for the services mentioned above. However, on rare occasion, physical stationery can be purchased from us such as tenancy agreements and rent books for example. Except rent books, all our stationery is included in the subscription price (so free) to download. If physical stationery is ordered, a delivery charge of at least £5.00 applies.
(h) Where an annual payment is chosen that amount will be payable annually. If a payment is received late, the payment will be backdated to the last renewal date except if the last payment was made more than a year previously in which case it will start from the date of that payment. If the monthly option is chosen the amount will be payable every calendar month at the price until cancelled.
(j) You will have instant access to the services described above.
(k) A complaint can be made by sending an email to [email protected]
(l) Because our service offers instant access to the services, by ordering and subscribing you are giving us an express request to obtain the services immediately. As a result there is no right to cancel the contract for the payment made.
(m) Although we don’t normally provide physical goods, if we do so and any contract can be cancelled, you must return the goods at your own expense before the contract can be cancelled and you may be liable for our reasonable costs.
(n) Often when a contract is concluded at a distance, there is a right to cancel within 14 days (see The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). However, as you are giving us an express request to access the services immediately upon payment, you will loose this right to cancel because you have been able to access the services immediately upon payment. If you wish to retain your right to cancel, you need to contact us using the details above and we can set you up manually but please be aware under regulation 36(1) The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, “The trader must not begin the supply of a service before the end of the cancellation period provided for in regulation 30(1) …” As a result, you will not be able to access any of our services for at least 14 days (but you will be able to cancel within that time).
(q) We have ongoing after sales service all available via our website or contact details above.
(s) The duration of the contract is as per the product chosen ranging from annual to quarterly to monthly. All recurring contracts can be cancelled anytime without notice before the next payment is due to be taken. This can be easily done from the payment page. Each payment taken is an express request to access the services immediately and so there is no right to cancel upon each payment.
(t) The minimum duration is as shown on each product (for example one year).
(v) All our downloadable documents are in PDF format for which a free reader is available here or in Rich Text Format (RTF) which should be compatible with all word processors (including Microsoft Word). Documents in RTF version can sometimes be made available in Word (.doc) or Pages (.pages) format upon request.
(w) The saving of PDF files normally requires special software so although you can complete most of our forms on screen, you will not be able to save those completed forms on a Windows operated machine without special software. If you use Apple Macintosh with the latest operating system, the ability to save completed PDF forms is built in so you can save them to disk.