Wales Landlord Guidance

Conducting Viewings

You are in Pre-tenancy

1.14 Conducting Viewings

When arranging viewings, you can either arrange a mutual time with individual prospective tenants as they make an enquiry or conduct block viewings at set times (for example 5.30pm Monday, Wednesday and Friday).

If the property is already occupied, the existing occupier will require at least 24 hours notice (or whatever has been agreed in the tenancy agreement). If the occupier refuses entry after giving the notice, the landlord will not be able to enter without obtaining agreement or a court order. A refusal would however be a breach of the tenancy in most cases and the occupier may be liable to pay the landlord compensation.

More than one person should conduct the viewings together where that is possible.

The Energy Performance Certificate must be available at the viewing (if it has not been given sooner).

If the landlord has a procedure to follow and guidelines for granting a tenancy, a sheet could be given at the time of viewing explaining those procedures and guidelines. In addition, marketing material such as property particulars should be given at the viewing to ensure all ‘material information’ (such as administration fees etc.) have been provided to the prospective tenant.

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Prospective Tenant Viewing Template

Prospective Tenant Viewing Template

Product Code: LT021 Often landlords will wish to view a property with prospective tenants whilst the outgoing ...
Notify Tenant that Property Unfit for Prospective Viewings

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Product Code: LT028 When carrying out a viewing with a tenant still in occupation, often, the property is not in
Unable To Continue Prospective Tenant Viewings As Property Not Presentable

Unable To Continue Prospective Tenant Viewings As Property Not Presentable

Product code: LT029   Sometimes when a landlord or agent is viewing a property with a tenant in situ, ...

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