If a property is managed by an agent and there is a water leak in the bathroom which is coming though the the bedroom downstairs in the middle of the night and the tenant cannot get hold of anyone can they call an emergency plumber?
If so who is liable for paying the plumber?
The tenants had to provide their debit card details and were charged nearly £300 for a call out (which they cancelled after a few minutes as they found the stop cock, so in fact the plumber never called)
Can they ask the landlord to pay for it or towards it as they had no emergency contact number.
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