I had a call at 07:50 this morning from the father of a tenant whose upstairs bathroom basin pipe perished last night and hot water was escaping for apparently 45 minutes.
The water has soaked the tenant’s sofa and mac laptop and the father is jumping up and down demanding alternative accommodation for the daughter. The landlord attended this morning and has hired a dehumidifier to start the drying out process. He will arrange for a replacement basin/pipework to be fitted.
The father is demanding I call him this evening but he isn’t on the tenancy agreement, so the landlord has said not to deal with him, just the tenant. The landlord has given his number to both tenant and landlord if they want to discuss the issue.
The landlord’s insurance covers the building but as your agreements state, the tenant should take out their own contents insurance. Is the landlord liable to replace items damaged by the escape of water?
The landlord is asking why the tenant didn’t call me yesterday when the leak first happened as I/we could have told her where to turn the water off and perhaps got an emergency plumber round that evening.
As for emergency accommodation, there is nothing in the agreement offering this and as the bedroom is fine, the cooker and WC is still operational, does a wet sofa qualify for providing alternative accommodation?
The father wants my opinion on who is responsible. I don’t want to go back to him without getting some advice please 🙂