Front door to our let property has a Yale lock as well as a further lock and tenants are supplied with two front door keys. Our latest tenants, who have been at the property one month, called us 7.30 am(whilst we were on our way to work) to say they were locked in the house. To cut it short they had used the bolt lock at top of door which had snapped and therefore door unable to be open. They called locksmith – who climbed in kitchen window and he has sorted problem. My husband was trying to check what happened as property not near us. Who should foot the bill – I don’t think it should be us as we never told them about bolt lock ( to be honest didn’t know on front door) and the two locks on main part of door are sufficient for security. Also if anything damaged by entry through kitchen window are we liable or tenants?
Landlord Responsibility for Repairs and Maintenance (England) | Tenant Obligations (England) | Tenant Relations and Dealing with Complaints (England)
Locked in property
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