Landlord Responsibility for Repairs and Maintenance (England)


24 Jan 2017 | 1 comment

A tenant had a pet in the property I managed, it was stipulated to him that pets were not allowed at beginning of tenancy. We have done regular property checks and at no time was there evidence of a pet. At checkout there was damage done to the carpets by an animal. Also there was a cat scratch post on a back of a door. The Landlord is now demanding that we pay for new carpets as the carpets were damaged. He has spoken to Property Ombudsman who says that I as the Letting Agent am responsible for the damages to the property, Even though we at no time agreed to allow a pet into the property. Please advise


1 Comment

  1. guildy

    I disagree with what the landlord is saying. In our view, as long as you haven’t been negligent in some way, any damage caused by the tenant is the tenants liability for which the deposit can be used (and if not sufficient deposit, tenant can be pursued for extra).

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