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Record Keeping and Data Protection (England)

Water bills

12 Aug 2016 | 1 comment

A tenant did not register with S.W.WATER at the start of her tenancy, and now, 9 months later, they have sent a bill to me for £566. This is not the problem, as the tenant is going to pay. However, they asked me for the tenants name, and telephone number, which I declined to give them, in case I’m in breach of the privacy laws. Is this the case? Thankyou


1 Comment

  1. guildy

    You absolutely must be providing the details they ask!

    The legislation says that where you haven’t provided the details, the owner of the property is jointly liable for the tenants water bill! (That will be why you’ve got the bill).

    You must notify all your tenants before notifying the water authority (which must be done within 21 days of a tenancy). The best way to do this is by using our application for accommodation as it contains an appropriate disclaimer.

    Please see here for full details

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