Where a landlord makes a request to a local authority for direct payment of housing benefit because the tenant is 8 weeks or more in arrears, often payment is made in error to the tenant. When the landlord complains, often the LA states that they cannot pay twice.

Guidance is provided earlier in this section about seeking “compensation” (which is different to the LH paying the rent twice.)

Below is a link to a genuine letter from one of members (thanks to Mr Farnham.) All the letters contained on this website were followed and after initial refusals by the local authority to pay, after a complaint to the local government ombudsman, they finally agreed.

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